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A cleaner summary of LemonBerry’s current shopping, shipping and returns information.
Product care
LemonBerry uses quality oils, butters and raw materials across its range. Products containing essential oils should be used according to their product guidance, and pure essential oils should be diluted appropriately before topical use.
Shipping & delivery
Orders are generally processed within 2–3 business days. Delivery timing can vary during high-volume periods and customers are contacted if a significant delay is expected.
Returns & exchanges
Sales are generally final. LemonBerry accepts refund or exchange requests for items damaged in transit, provided the team is contacted within 7 days of receiving the order and the damaged product is returned as requested.
Privacy
Customer information collected to process orders is treated as private and is not shared with third parties for unrelated purposes. Marketing emails are only intended for customers who have opted in.
Payment
Card payments are handled through payment service providers rather than stored directly by the website. Prices may change, but changes do not alter the price already accepted for a completed purchase.